RENTAL CANCELLATION POLICIES:

In the event of cancellation a 100% refund minus money transaction charges will be made if Villa de Lena is rented out for the same period. Alternatively, credits will be applied for rental at a future period of one year. However there will be no refunds or future dividend with cancellation notice 14 days or later prior to arrival. We recommend that you take out relevant travel insurance

SECURITY DEPOSIT: A cash security deposit as per reservation agreement is required on arrival. If you prefer not to pay cash please notify us at the time of booking and you can pre pay the security deposit prior to arrival. The security deposit will be fully refunded either in connection with check-out or within 30 days of your departure, provided the villa is not left abnormally dirty causing additional cleaning , there is no breakage, damage, missing items, or any other charges incurred before, during or after your stay, still outstanding

RENTAL TERMS AND CONDITIONS
MAID SERVICE: The Villa includes a flexible maid service Sunday thru Friday between the hours of 10:00am and 3:00pm for household cleaning and household laundry only. Cooking, dishwashing, personal laundry or baby-sitting can be arranged at an additional cost. Service charge and/or tips to staff at the villa are at the discretion of the guests.

TELEPHONE CLALLS: Villa de Lena has a stationary telephone in every room that is available for incoming calls only- blocked for outgoing calls. There is a Cellular phone available for all calls in and outgoing. Internet access is available.

VILLA CAPACITY: The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or shall vacate the villa without refund. Pets are not allowed.

MAINTENANCE. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, television/cable service, telephone, appliances, etc. It is the Guest's obligation to report any problem or damage immediately to Housekeeping/ Maid.

PARTIES & QUIET ENJOYMENT: The villa is to be used as a holiday home only. Absolutely NO house parties or functions such as weddings are allowed without advance written permission. There is a reception area/Gazebo that can be rented for weddings and other social events.

CHECK OUT TIME: The Villa should be vacated by 11 am of the last day of rental in order to prepare the same for incoming guests, we are however very flexible and individual arrangements can be made with Housekeeping.

LIABILITY: The Owner and staff of Villa de Lena assume no liability for property loss or damages, nor liability for injury, accidents, or delays. Guests are responsible for the villa during occupancy, and must observe all security precautions. Guests are advised to take out all relevant insurances usually covered by a travel policy.

AVOID ACCIDENTS & INJURIES: The swimming pool area is not fenced; one uses this area including the pool exclusively on one's own risk. The owner of Villa de Lena assumes no responsibility or liability what so ever for accidents, damages or injuries encountered whether it be in/by the pool or property in general.

It is strictly forbidden for children to visit the pool area unless accompanied by parents or guardian. It is the said parents /guardian's responsibility to take adequate safety measures to eliminate all risk in connection with visits to the pool area. Guests show acceptance and agreement with this clause by making payment to occupy the said villa /property.

BY SENDING PAYMENT, GUESTS AGREE TO THE TERMS AND CONDITIONS AS SET FORTH ABOVE